Why quality management is critical
9th April 2016
Johan Marais
“Quality management indicators and processes are key tools necessary to ensure competitive tourism destinations” concluded the UNWTO Conference on Quality Management held June 2016 in Bucharest, Romania.
UNWTO’s focus on quality management in the tourism industry confirms CiMSO‘s fifteen-year drive towards excellent customer service delivery and quality management.
CiMSO defined (and copyrighted) the 7 Customer Service Perception Zones within which tourism destinations need to influence customer perceptions. We at CiMSO are continuously improving the CiMSO ERP software suite to provide users with quality management tools and indicators to secure favourable customer perception.
Please contact us should you require more information on CIMSO’s
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