CIMSO - Customer Centric Integrated Management Software

Asia: +65 6604 7245 UTC+8hrs
Africa: +27 21 852 2388 UTC+2hrs

Service Delivery

CIMSO and our business partners offer a range of specialised professional services to the hospitality and service delivery industries, focussing on sound business management principles, effective financial controls and customer service delivery to international standards. Our customers report improved bottom line results of up to 16%.

Project Management

Project Management

Roll-out of new developments and upgrading of current systems Migration from legacy to next generation systems using PRINCE II

Data
Transfer

Data Transfer

Analysis of existing data structures and feasibility of data export Data export, scrubbing, import and validation

Installation

Installation

Validation of hardware, operating systems and network platforms Preparation of environment and installation of databases and applications

Software
Development

Software Development

Applicability analysis, JAD sessions and user acceptance testing On-going system enhancements in compliance with QMS and SLA System customization, special change requests and system testing

Configuration

Configuration

Financial frameworks and management processes matched to best practice Communication and identification processes optimised for service delivery

Training

Training

Provision of syllabus based training utilising standard operating procedures Testing and certification of students against specified training objectives Issue of certificates and maintenance of on-line certification register

Support

Support

Service Level Agreements offering 24/7 helpdesk and remote access support Annual system upgrades with optional on-site support at preferred rates

System
Audits

System Audits

Compliance with GAAP, IFRS and industry best practise Forensic audits and investigations

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