CIMSO - Customer Centric Integrated Management Software

Asia: +65 6604 7245 UTC+8hrs
Africa: +27 21 852 2388 UTC+2hrs

Service Delivery

The CiMSO business solutions network offers a range of specialised professional services to the lodging, hospitality retail and service delivery industries, focussing on sound business management principles, effective financial controls and customer service delivery to international standards. Our customers report improved bottom line results of up to 16%.

Project
Management

Project Management
  • Roll-out of new developments and upgrading of current systems
  • Migration from legacy to next generation systems using PRINCE II methodologies

Data
Transfer

Data Transfer
  • Analysis of existing data structures and feasibility of data export
  • Data export, scrubbing, import and validation

Installation

Installation
  • Validating hardware, operating system and network platform
  • Preparation of environment and installation of databases and applications

Software
Development

Software Development
  • Applicability analysis, JAD sessions and user acceptance testing
  • On-going system enhancements in compliance with QMS and SLA
  • System customization, special change requests and system testing

Configuration

Configuration
  • Financial frameworks and management processes matched to best practice
  • Communication and identification processes optimised for service delivery

Training

Training
  • Provision of syllabus based training utilising standard operating procedures
  • Testing and certification of students against specified training objectives
  • Issue of certificates and maintenance of on-line certification register

Support & Maintenance

Support
  • Service Level Agreement offering 24/7 help desk and remote access support
  • Annual system upgrades with optional on-site support at preferred rates

System
Audits

System Audits
  • Forensic audits, investigations and reports
  • Validation of GAAP, IAS, IFRS and Best Practise compliance
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