Customer data platform (CDP) with main, dependent and nominee member profiles

Extensive demographic and psychographic status profiling and market segmentation

Limitless, user defined status links for members’ segmentation and contact management

Member identification using RFID, QR and bar code cards with card design and printing

Integrated e-mails, SMSs, faxes and soft phone dialling with detailed communication history

Electronic document management and e-filing with a security lock, fast search and retrieval

Fast bulk MarCom blasts distributed via e-mail, SMS, fax and postal service

Customer communication tracking by staff profile, integrated to staff tasks and activities

Subscription to and bulk distribution of publications with faulty address management

Staff task and activity scheduling with priority settings and progress tracking

Pop-up task and activity reminders with messaging across LAN’s and WAN’s

Unlimited user defined membership statuses linked to main, dependent and nominee member profiles

Membership statuses and states linked to unlimited user defined membership rules

Scheduler for automatic activation, change and reversion of Active, Cancelled, Deceased, Absent and other applicable membership states

Members’ access to facilities and privileges preconfigured in membership states schedule

Flexible accounts receivable with collection workflow and automated collection letters

Deposits with instalment options and balance reflected on members’ monthly statements

Scheduler for automated bulk-billing of levies and fees by members’ statuses and states

Transaction authorisation with digital signature capture at all transaction points

Validation of a member’s identity by photograph and signature image comparison

Bulk Giro and credit card payment processing via direct bank interfaces

Points based loyalty management with minimum spend rules and penalties

Points redemption at all restaurant, bar and retail points of sale outlets

Reporting consoles with extensive filters for user designed reports and BI statistics

Local server or computer

Distributed replicating servers

Cloud server

Full documentation (SOP based)

On-site, in person training

Live online or webinar training

Business hours phone and mail

Online chat and remote access

Live 24/7 emergency support