In 2006 the hotel industry released the HTNG white paper which called for "customer centric, next generation management systems to better meet global needs". This requires a paradigm shift away from transaction centric processes used by legacy management systems, towards customer centric processes.
This call to change presents a major challenge to an already cost sensitive industry which suffers from severe man-power resource constraints.
The CIMSO Hospitality Management School meets this challenge by providing highly focussed syllabus based training courses which comprise fine grained training modules with clearly defined training objectives, course content and test resources. Mission critical and best practise processes are incorporated into the training as standard operating procedures